Staff Booking Terms, Payments & Cancellations
Find answers about booking staff through Quarterdeck, including how requests work, when a booking is confirmed, payment deadlines, cancellation rules, substitutions, introductions, and direct hire terms.
23 articles
How does booking staff through Quarterdeck work?Learn how booking staff through Quarterdeck works, from submitting a request and reviewing candidates to confirming a booking, paying the deposit, and being introduced to the Staff Member.
When is a staff request confirmed as a booking?Learn when a staff request becomes a confirmed booking through Quarterdeck, including what makes a request non-binding, when a booking is secured, and what payment is required at that stage.
Do I pay anything to submit a staff request?Learn whether it costs anything to submit a staff request through Quarterdeck, when payment is actually required, and what happens if you decide to proceed with a booking.
When do I need to pay the deposit and final balance?Learn when the deposit and final balance are due for a Quarterdeck staff booking, including how payment works for shorter assignments, consecutive weekly bookings, and longer monthly placements.
When will I be introduced to the Staff Member?Learn when Quarterdeck introduces you to the Staff Member, including how the process differs for shorter assignments and longer-term placements, and when interviews or multiple candidate options may be part…
Can I cancel a staff booking and get a refund?Learn when you can cancel a Quarterdeck staff booking and get a refund, including the refund position before and within 30 days of the Start Date.
What happens if I want to change the dates, location, role, or scope after booking?Learn what happens if you want to change a confirmed staff booking, including changes to dates, location, role, duration, or scope, and when Quarterdeck may treat a change as a…
What happens if the Staff Member becomes unavailable?Learn what happens if a confirmed Staff Member becomes unavailable, including when Quarterdeck may offer a substitute, how suitability is assessed, and when a refund may apply
What happens if Quarterdeck provides a replacement or alternative?Learn what happens if Quarterdeck provides a replacement or alternative Staff Member, including how replacements are assessed, what happens if the original person cannot proceed, and how this differs for…
Can I hire a Quarterdeck Staff Member directly?Learn whether you can hire a Quarterdeck Staff Member directly, when direct hire is restricted, and how longer-term employment or transfer outside Quarterdeck can be handled.
Can I move a Quarterdeck Staff Member into an internal employee or contractor role?Learn how moving a Quarterdeck Staff Member into an internal employee, contractor, or longer-term direct role works, including when Quarterdeck approval is required and when a transfer or buyout agreement…
Can I extend, renew, or repeat an assignment with the same Staff Member?Learn whether you can extend, renew, or repeat an assignment with the same Quarterdeck Staff Member, and when that must still be arranged through Quarterdeck.
What information do I need to provide when requesting staff?Learn what information you need to provide when submitting a staff request through Quarterdeck, including contact details, job type, dates, country, and the extra details that help Quarterdeck recommend the…
What is my responsibility as the hiring party?Learn what your responsibilities are as the hiring party when booking staff through Quarterdeck, including providing accurate information, maintaining suitable conditions, and handling any client-side logistics or compliance requirements.
What do I need to consider if a female Staff Member will be working solo?Learn what to consider if a female Staff Member will be working solo, including what Quarterdeck needs to know in advance about the environment, accommodation, privacy, and welfare arrangements.
Who is responsible for visas, work permits, travel, accommodation, and local compliance?Learn who is responsible for visas, work permits, travel, accommodation, and local compliance when booking staff through Quarterdeck, including what sits with the hiring party, the Staff Member, and where…
Does booking through Quarterdeck make the Staff Member my employee?Learn whether booking through Quarterdeck makes the Staff Member your employee, and how the relationship works between you, Quarterdeck, and the Staff Member.
What happens if there is a problem during the assignment?Learn what to do if there is a problem during the assignment, including when to contact Quarterdeck, how issues are reviewed, and why concerns should be raised as early as…
Can I get a refund if I am unhappy with the Staff Member?Learn whether you can get a refund if you are unhappy with the Staff Member, and how Quarterdeck handles complaints, performance concerns, and requests for a remedy.
What happens if Quarterdeck cancels a booking?Learn what happens if Quarterdeck cancels a booking, including when QD may cancel, when a refund may apply, and how replacements or alternatives are handled.
Do you offer crew hire for charter companies or full fleets?Learn whether Quarterdeck offers crew hire for charter companies or full fleets, including multi-yacht staffing, seasonal deployment, replacement coverage, and more tailored B2B staffing support.
Do you provide crew services for yacht operations companies?Learn whether Quarterdeck provides crew services for yacht operations companies, including multi-yacht staffing, seasonal deployment, operational support, and how this differs from one-off crew hire.
What is the difference between a Host/Chef and a Steward or Stewardess?Learn the difference between a Host/Chef and a Steward or Stewardess on Quarterdeck, including what level of cooking, hospitality, and guest-facing service you can usually expect from each role.