Yes, but the refund depends on when you cancel.
If you cancel more than 30 days before the Start Date
If Quarterdeck receives your cancellation more than 30 days before the Start Date, you are entitled to a full refund of all sums paid, unless Quarterdeck has agreed something different with you in writing.
If you cancel 30 days or fewer before the Start Date
If Quarterdeck receives your cancellation 30 days or fewer before the Start Date, the Booking is non-refundable.
Important point about the final balance
Once the final balance has fallen due, all sums paid and payable in respect of the Booking are non-refundable.
How to cancel
You must notify Quarterdeck in writing if you want to cancel a Booking. Your cancellation will usually be treated as received on the next working day after it is sent.
What if I want to change the booking instead?
If you want to change the Start Date, duration, location, role, scope, or another material part of the Assignment, Quarterdeck may treat that as:
a variation to the existing Booking, if Quarterdeck agrees in writing
or a cancellation of the existing Booking and a new booking request
That will depend on the nature of the change and the availability of suitable Staff Members.
In summary
You can cancel a staff booking, but the refund depends on timing:
more than 30 days before the Start Date: full refund
30 days or fewer before the Start Date: non-refundable
If you want to change the booking instead of cancelling, Quarterdeck may treat that as either a variation or a cancellation and new request, depending on the circumstances.