Data breach
Information related to the data-breach incident of August 2026
15 articles
- How do I close my account and delete my data?You can now delete your account and data yourself, from your profile page — and why the Go off radar button is not the way to do it.
- I also received a notice from Yacht Week — why?Two companies, two records, two notices. What each one means and what to do about each.
- How do I get a copy of my data?Download it yourself from your account. Why we do not email personal data out, and what to do if you cannot log in.
- Do I need to change my Quarterdeck password?Yes. Quarterdeck account passwords were among the data copied. What that means and what to do.
- Why did you still have my data after I stopped working with you?The honest answer: we had no retention schedule and no way to close dormant accounts. What is changing, and what has to be kept.
- What should I do to protect myself?The practical steps worth taking, including the ones specific to people who invoice for their work.
- My bank details were included — what should I do?What was in the bank records that were copied, what the realistic risk is, and the steps worth taking.
- Do I need to replace my passport?Your passport number was copied, but no scan or photo page was. What that does and does not enable, and when replacement is worth considering.
- How quickly will you delete my data?The real timeline, why we will not promise 24 or 48 hours, and what has to be kept for people who have worked with us.
- Were my passport or licence documents taken?No. The reasoning rests on how the storage was configured, not on filenames — and what we can and cannot determine about the separate storage exposure.
- Can I speak to someone on the phone?Not at the moment, and why — plus what we can do instead, in writing.
- Will you compensate me?How claims and requests for reimbursement are handled, and what happens after you raise one.
- What was copied in the incident?The categories of Quarterdeck data taken in August, what was not taken, and why your own notice is the accurate account.
- Have you reported this to the data protection authorities?Yes. The regulator, the company that reported, and the case reference — so you can check for yourself.
- Can I get my account back after deleting it?No. Deletion is real and has no restore — here is what that means before you press the button.