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How do I close my account and delete my data?

You can now delete your account and data yourself, from your profile page — and why the Go off radar button is not the way to do it.

You can now delete your Quarterdeck account and the personal data we are not required to keep from your profile page. It takes effect immediately, and you do not need to give a reason or write to us.

Where to find it

  1. Log in to your account at quarterdeck.co.

  2. Open your "Edit profile" page.

  3. At the bottom is a red button marked Delete my account. That is the one that deletes.

  4. When you click "Delete my account", a dialogue shows you exactly what we currently hold on you — category by category, with a count for each and what happens to every item when you confirm.

  5. You can download your data as a spreadsheet, or just delete your account.

The other button on that page does not delete anything

Near it sits an older option, Go off radar, and it is worth making the difference clear. Go off radar only deactivates: it stops profile and availability reminder emails, removes you from active crew lists, and erases nothing. It exists so that someone who just wants the emails to stop does not accidentally lose their account.

If you want your data gone, Delete my account is the one to use.

Taking a copy before it goes

From the same dialogue, you can take a copy of your data as a spreadsheet before it goes — see How do I get a copy of my data?

Once you confirm, the deletion runs immediately. You are signed out, the page confirms it, and one final email confirms it is done — the subject line is "Your account has been deleted". That is the last email that address will receive from us.

It cannot be undone

There is no restore. If you delete your account and change your mind, we cannot bring it back — the data is gone, not archived somewhere. Working with us again means registering afresh and providing the details needed at that point. Deleting does not bar you from future assignments. The detail is in Can I get my account back after deleting it?

If you have a course or assignment coming up

A confirmed course or assignment that has not finished yet keeps the button disabled until its last day, because we need your details to run it. The dialog tells you the date. A rejected or pending registration does not block you — if yours is blocked and you think it should not be, write to notice@quarterdeck.co and we will look at it.

What is deleted, and what has to stay

Deleted: your passport and ID details, date and place of birth, nationality, contact details, emergency contact, the certificates and documents you uploaded, anything you wrote to us, your web tracking history, and your login details. Your name and email address are replaced so that nothing left points back to you, and the account is closed.

Kept, because the law requires it — and there is more of it than for a guest. Because you have worked with us rather than travelled as a guest, more of your record carries a legal retention period: tax and payroll records connected to payments made to you, crew lists submitted to port and border authorities, and records we are required to keep in connection with your engagement. These stay for the period the law sets, then clear automatically. Course and assignment records remain as operational records, but with no name attached.

Deleting does not undo the incident

Removing your data protects you going forward. It does not retrieve what was copied in August, and it does not change what you should do about your password — see Do I need to change my Quarterdeck password? That risk exists whether or not your account still exists.

If you cannot log in

Write to notice@quarterdeck.co and tell us the name and email address your account is under. We will handle it as a deletion request in writing. That route is slower than the button — it runs on the statutory timescale rather than instantly — which is why we would recommend the button wherever you can use it.

Your other rights

You can ask for a copy of the personal data we hold about you, and you can complain to your national data protection authority. See Have you reported this to the data protection authorities? for the case reference.

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