The single most common reason crew don't get paid is that the invoice is still in "Pending" status. Pending means the invoice is prepared but not yet sent to Quarterdeck (QD). We cannot pay a Pending invoice.
How to fix it
Open your invoice page in your profile.
Find the invoice. Its status is shown at the top centre of the invoice.
Check it is correct (right assignments, right manual items, receipts attached).
Press the Submit button.
The status should change away from "Pending."
That's it. Once submitted, QD reviews and approves it, and payment goes out in the next batch.
How to avoid the same problem next time
After ticking your assignments onto an invoice, always confirm the status at the top centre of the page is no longer "Pending."
If you've added a manual item or a receipt, the system may keep the invoice as Pending until you press Submit again.
Pending invoices are not picked up by finance. We only see them once you click Submit.
When to chase
Once submitted and approved, payment typically arrives within 1 to 3 weeks (slightly longer during peak season). If 3 weeks have passed since approval (not submission) and you haven't been paid, contact QD Operations Management.