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What if my payment doesn’t go through or shows the wrong amount?

Updated over 6 months ago

If it doesn’t go through:

  • Re-attempt and complete any 3-D Secure/SCA step

  • Verify billing details and card limits

  • Try another card

  • If needed, request a bank transfer option before the due date.

If the amount looks wrong:

  • Remember the Gross Sum can include an admin fee and a card fee; your bank may also add currency conversion/FX fees.

  • If it still looks off, contact us with the invoice/ref number and a screenshot and we’ll correct it.

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